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Protect yourself
from energy fraud

In recent years, we’ve seen more attempts by criminals pretending to work for Consumers Energy trying to scam our customers out of money.

  • We’re working with law enforcement to protect our customers. Your best defense is to be aware. Avoid becoming a victim.
  • We offer many ways to pay – by mail, in person or over a secure Internet site.
    Learn more
  • We won’t request personal information or insist on payment in less than seven days.
  • We never demand payment by wire transfer or using only a pre-paid credit card.

7 Common Scams

1
Call demanding payment in less than seven days.
2
Threaten that service will be shut off if payment is not made.
3
Insist on a specific form of payment, like a wire transfer or a pre-paid credit card from a convenience store.
4
May seek personal or account information.
5
May have an account number or what sounds like the proper bill amount.
6
May trick your phone, making it appear as if the call comes from Consumers Energy.
7
May provide an 800 or 888 number to call that does not belong to us.

What You Should Know

  • We never demand payment by wire transfer or using only a pre-paid credit card.
  • Do not give personal information or money over the phone to anyone you do not know.
  • If you receive a call and believe it may be a scam, call us immediately at 800-805-0490.