In recent years, we’ve seen more attempts by criminals pretending to work for Consumers Energy trying to scam our customers out of money.
- We’re working with law enforcement to protect our customers. Your best defense is to be aware. Avoid becoming a victim.
We offer many ways to pay – by mail, in person or over a secure Internet site.
- We won’t request personal information or insist on payment in less than seven days.
- We never demand payment by wire transfer or using only a pre-paid credit card.
7 Common Scams
Call demanding payment in less than seven days.
Threaten that service will be shut off if payment is not made.
Insist on a specific form of payment, like a wire transfer or a pre-paid credit card from a convenience store.
May seek personal or account information.
May have an account number or what sounds like the proper bill amount.
May trick your phone, making it appear as if the call comes from Consumers Energy.
May provide an 800 or 888 number to call that does not belong to us.